Corona Alert

COVID-19 Guidance for Community Veterans

Sources of assistance for a Veteran

  • Veterans can call their local VA medical Center and request to speak to their care team directly. If the closest VAMC is unkown, a Veteran can call MyVA311 (844-698-2311, press #3 to be connected) for any questions or concerns.
  • You may also refer to the VA.Gov site for Veteran information regarding Coronavirus at: https://www.publichealth.va.gov/n-coronavirus/.

What are VA facilities doing to contain potential infections?

  • All VA medical facilities are in the initial stages of implementing screening measures for signs of respiratory illness and exposure to COVID-19. Via telehealth services, VHA will provide a first line of defense using virtual screening for symptoms or potential exposure. Standardized screening questions are in place for all administrative call centers and Clinical Contact Centers (CCC). Onsite at medical facilities, VHA is instituting screening at all points of entry and following escalation pathways for positive screening. Facilities will use standardized screening questions at appointment check in and during initial clinical screening. In addition, facilities will use a two-tiered system with an "active" COVID-19 zone and a "passive" zone for standard care unrelated to COVID-19.

What resources is VA making available for Veterans during the pandemic?

  • If a Veteran has flu-like symptoms such as fever, cough and shortness of breath, please direct the Veteran to call their local VA medical center or MyVA311 (844-698-2311, press #3 to be connected) before sending a Veteran to your local VA medical center or clinic.
  • In addition to calling first, Veterans may contact their VA health care team to learn about VA's telephone and video care options, as well as My HealtheVet Secure Messaging.

Will VA cover the cost of COVID-19 testing?

  • The current test available in the United States is the one provided by the CDC and some state public health departments at no charge. Any new COVID-19 tests that meet the required standards will be covered in accordance with CDC guidelines.
  • If a Veteran has flu-like symptoms such as fever, cough and shortness of breath, or otherwise screens suspected positive for coronavirus, please follow your local instructions for testing. Do not send a Veteran to VA directly. If there are any questions, please direct the Veteran to call their local VA medical center or MyVA311 (844-698-2311, press #3 to be connected) before sending them to your local VA medical center or clinic.

Will VA cover the cost of COVID-19 care?

  • Right now there is no specific treatment or vaccine for COVID-19, but VA will cover medically indicated symptom treatment.
  • VA will cover authorized provider visits in the same way that we cover other provider visits through the Veteran Community Care Program or other reimbursement authorities.


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